Heart Healthy Venison and other "Better" Meats
Updates from Highland Farm
Shipping Update 5/18/2020
We’ve just started to experience some slow downs with UPS, our shipping partner for our perishable packages. We’ve been in close communication with our representative from UPS and they ensure us that these disruptions are temporary. UPS is experiencing high volumes of packages as well as staff shortages causing longer than normal transit times especially with their Ground Service.
What are we doing?
We are making delivery arrangements to as many locations as possible. We are a small staff, so we are working through logistics to group deliveries by region. Someone will reach out to you if we plan to deliver your package. It is important for us to know if someone will be home at the time of delivery so we can ensure the package is packed appropriately.
For perishable packages that we are not able to deliver, we are upgrading them to Next Day Air UPS Service from UPS Ground service so they receive priority treatment. You will see higher shipping charges on the website. Please know that this price increase is TEMPORARY. We plan to go back to our normal rates as soon as we hear that UPS ground service is reliable again.
Keep in mind that non-perishable items such as snack sticks, summer sausage and jerky are not affected by the shipping slow down. We are only concerned about items that are shipped refrigerated or frozen that need to be delivered within two days of leaving the farm.
Keep in mind we do offer pre-order for pickup at several local farmer’s markets. We also encourage order pick-ups at the farm by appointment.
We’ve built the Highland Farm name around our quailty farm fresh game meats and superior customer service. We know this is just a bump in the road, but we wanted to make sure to be as transparent as possible. We anticipate getting back to normal soon, but for now we wanted to ensure that our customers are still able to receive their orders in a timely manner.
Please appreciate your support while we navigate these difficult times. THANK YOU!
The spread of Covid-19 has caused great challenges and upheaval in every facet of our lives. At Highland Farm, we feel fortunate that we are able to continue farming and producing the products that you know and love. We have implemented increased sanitation measures based on CDC and WHO recommendations to ensure the safety of our staff, animals and customers.
To help keep our products accessible for everyone we are offering:
Free Regional Delivery within 25 mile radius of Germantown ($40 minimum purchase)
Call ahead pickup at the farm by appointment. We ask that customers stay in their car, and we will bring your order out to you.
We have great bundles and gift packs available! Whether you are stocking your freezer or sending a care package to a loved one. We can work with you to put together a great selection of products.
Good News! New York State has deemed Farmers Markets essential. Check out our 'WHERE TO FIND US' tab to see which local farmers markets we will be attending. Pre-orders can be placed on our website for pickup at these markets.
Visit our website or call the farm to place your order!